General Questions
Digital Accomplice provides a comprehensive suite of services, including administrative support, digital marketing, website design, and virtual concierge assistance. Our goal is to help small businesses, entrepreneurs, sole traders, and startups streamline their operations and focus on their core activities.
To get started, simply schedule a discovery call through our website. During this call, we'll discuss your business needs and how our services can support your goals. After the call, we'll get started with a service agreement.
Virtual Assistant Services
Our administrative services include:
- Email management: Sorting, responding, and prioritising emails.
- Calendar management: Scheduling appointments, meetings, and events.
- Travel arrangements: Booking flights, hotels, and transportation.
- Data entry: Inputting and organising information into spreadsheets or databases.
- Document preparation: Creating and formatting documents, presentations, and reports.
- Virtual meeting coordination: Setting up and managing virtual meetings, including sending invites and organising agendas, and taking meeting minutes.
- Research: Conducting research and compiling information for reports or projects.
- File organisation: Organising digital files and documents for easy access and retrieval.
- Client communication: Managing correspondence with clients, responding to inquiries, and following up on outstanding issues.
- Project management: Coordinating and managing projects to ensure timely completion.
Our digital marketing services include:
- Social media management: Creating content, scheduling posts, and engaging with followers across platforms like Facebook, Instagram, Twitter, LinkedIn, etc.
- Content creation: Writing blog posts, articles, newsletters, and social media updates.
- Marketing strategy creation: Developing marketing plans designed for your business.
- Branding and logo design: Creating brand identities.
- Business card design: Designing professional and impactful business cards.
We offer the following website services:
- Website design: Creating visually appealing and user-friendly websites using WordPress.
- Website maintenance: Regularly updating content and ensuring the website functions smoothly.
- E-commerce solutions: Setting up online stores, integrating payment gateways, and managing product listings.
- Mobile responsiveness: Ensuring websites are optimised for various devices and screen sizes using WordPress.
Virtual Concierge
Virtual concierge assistance involves handling personal tasks and errands to help you manage your personal life more efficiently. This can include buying gifts, ordering flowers, making reservations, and handling other personal requests.
Yes, we can assist with purchasing gifts and flowers for any occasion. Just provide us with the details, and we'll handle the rest, ensuring timely delivery.
We can manage a wide range of personal requests, including:
- Making restaurant reservations.
- Booking appointments (e.g., medical, spa, etc.).
- Planning events or special occasions.
- Arranging travel itineraries.
- Conducting personal research (e.g., finding service providers, researching products).
Working with a Virtual Assistant
Communication with your Virtual Assistant can be done through various channels such as email, phone calls, Zoom, or other preferred messaging platforms. We aim to make communication as seamless and convenient as possible.
Yes, onboarding a Virtual Assistant is similar to hiring a new employee. You'll need to spend some time training them on your specific processes and preferences. Most clients find that an hour or so of initial coaching, followed by ongoing feedback, is sufficient.
We take confidentiality and data security very seriously. Digital Accomplice has current Professional Indemnity and can provide Cyber Insurance upon request. We are also more than willing to sign confidentiality agreements. We also use secure tools and protocols to protect your information. If you have specific security requirements, please let us know, and we'll work to accommodate them.
Billing and Payment
Our services are quoted based on a per project scope or the hours worked by your Virtual Assistant, depending on the size and nature of the task. You only pay for what has been agreed-upon, plus any agreed-upon expenses. We provide detailed weekly invoices, with 7 day payment terms.
We accept various payment methods, including direct bank transfers, Pay ID and PayPal. We'll also provide payment details on all of your invoices.
Yes, our services are flexible. You can adjust the level of support you need or cancel services with appropriate notice. Please refer to our service agreement for specific details.
Additional Support
If there's a specific service you need that isn't listed, please let us know. If we can't provide it directly, we'll do our best to source a reputable service partner who can.
We value your feedback and are always looking to improve our services. If you have any suggestions or comments, please email us at ange@digitalaccomplice.com.au
Get in touch with us today to find out how we can support your business!
